Device and App Support

Device Basics & Connectivity

• How do I remove or rename a device?
• Why are all of my sensors flickering red!?
• How do I check if my sensor batteries are low?
• What type of batteries do my Hub and Sensors use?
• Why is my sensor disconnecting from The Hub?
• How do I check if my devices are disconnected?

App Support

• Do I need an Apple or Google Sign-in ID?
• What are the system requirements for the Quil Assure app?
• Do I need a Smartphone with Text Messaging?
• What do all my Insights mean?
• How do I Remove a Care Circle member?
• Who has access to the Health Wallet?

The Hub

• What do all these lights on The Hub mean?
• Why isn’t The Hub connecting to my Wi-Fi router when I plug in the Ethernet cable?
• Why am I getting a low battery notification for my Hub?
• What do I do if The Hub loses power?
• How do I find my Hub’s Serial Number?
• Why isn’t The Hub connecting to my home Wi-Fi?

See all 8 articles

Motion Sensors

• What do all these lights on the Motion Sensor mean?
• How do I reset my Motion Sensor?

Door Detectors

• How do I reset my Door Detector?
• What do I do if my Door Detector is falling off the door when using double sided tape?

Don't Panic Button

• How do I reset the Don’t Panic Button?
• How do I change the battery for my Don’t Panic Button?

Account Support

• How do I edit my Account Information?
• What browsers are supported for the Quil Shop?
• I am moving, how do I change my location and take my devices with me?
• How do I submit a request to Quil Assure Customer Care?

24/7 Emergency Support

• What happens during Safety Events?
• What is the difference between an Emergency Contact and a Care Circle member?
• What happens when I remove an Emergency Contact?
• Does my Emergency Contact need the app?