Why is my Hub stuck in “offline” mode even though my internet is working? February 16, 2022 17:43 Updated Sometimes The Hub might appear “offline”, even when your home internet is working. Your hub may need a little extra help! We recommend contacting Customer Care. They’ll be able to assist! Related articles What do all these lights on The Hub mean? Step 7 (Optional): Connecting Your Amazon Alexa Smart Speakers What do all these lights on the Motion Sensor mean? How do I check if my devices are disconnected?